Effective Date: 17 September 2026
Last Updated: 17 September 2026

This Shipping Policy (“Policy”) explains how DAZU processes, dispatches and delivers orders placed through its website or other authorized online sales channels.

By placing an order with DAZU, you acknowledge and agree to the shipping terms described below.

1. ABOUT DAZU

Brand Name: DAZU

Customer Support: +91 93899 50129
Email: dazuftc@gmail.com

Business Address:

Ground Floor, Building No./Flat No. 00
Name of Premises/Building: 00
Panchakki Road, Malli Bamori
Near Dr. Soan Clinic, Do Nahariya Chauraha
Durgesh Colony
Haldwani, Nainital
Uttarakhand – 263139, India

2. ORDER PROCESSING

Once an order is successfully placed and payment is confirmed, DAZU begins processing the order.

Orders are generally processed within [1–3 business days].

Processing time may be longer during:

  • Sales and promotional periods;
  • Festive seasons;
  • Product launches;
  • High-volume order periods;
  • Unexpected operational disruptions; or
  • Circumstances beyond DAZU’s reasonable control.

Order processing time is separate from the shipping/delivery time.

3. SHIPPING AND DELIVERY TIME

After an order has been dispatched, the estimated delivery time is generally:

[5-7 business days], depending on the customer’s location and courier serviceability.

Estimated delivery timelines may vary for:

  • Remote or difficult-to-service locations;
  • Rural areas;
  • Certain pin codes;
  • Areas affected by weather or natural events;
  • Public holidays;
  • Courier network disruptions;
  • High-volume periods; or
  • Other circumstances beyond DAZU’s reasonable control.

The estimated delivery date shown at checkout or communicated after purchase may therefore be subject to reasonable variation.

4. DELIVERY LOCATIONS

DAZU ships products to serviceable locations across India through its logistics and courier partners.

Delivery availability may depend on the serviceability of the customer’s PIN code.

Before placing an order, customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient name;
  • Flat/house/building number;
  • Street/road;
  • Locality;
  • City;
  • State;
  • PIN code; and
  • Valid contact number.

DAZU is not responsible for delivery issues caused by an incomplete, inaccurate or incorrect address provided by the customer.

5. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed to the customer during the checkout process before the order is placed.

Standard Shipping: ₹30

Free Shipping: Orders above ₹999

If a shipping fee applies, the customer will have an opportunity to review the applicable charge before completing the purchase.

Shipping charges may vary depending on the order value, destination, promotional campaign or other applicable conditions.

6. CASH ON DELIVERY

Where Cash on Delivery (“COD”) is offered, availability may depend on the customer’s PIN code, order value and courier serviceability.

DAZU may impose reasonable COD-related conditions or charges, which will be displayed to the customer before the order is confirmed.

COD orders must be accepted and paid for by the customer or an authorized recipient at the time of delivery.

Repeated refusal of COD orders or suspected misuse of the COD facility may result in DAZU restricting COD availability for future orders, subject to applicable law.

7. PREPAID ORDERS

For prepaid orders, payment must be successfully received before DAZU processes the order for dispatch.

DAZU may use third-party payment gateways and payment service providers to process online payments.

Once payment has been successfully confirmed, the order will proceed through the normal processing and dispatch process.

8. ORDER TRACKING

Once an order has been dispatched, DAZU may provide the customer with:

  • Courier partner details;
  • Tracking number/AWB number; and/or
  • A tracking link.

Customers can use the tracking information to monitor the progress of their shipment.

Tracking information may take some time to become active after the shipment is handed over to the courier.

9. DELIVERY ATTEMPTS

The courier partner may make multiple delivery attempts depending on its operational policies.

Customers should ensure that:

  • The recipient or an authorized person is available to receive the shipment.
  • The provided phone number remains reachable.
  • The delivery address is accessible and accurate.
  • Any required delivery instructions are communicated appropriately.

If delivery fails because the customer is unavailable, refuses the shipment, provides an incorrect address or otherwise prevents delivery, the shipment may be returned to DAZU.

10. RETURN TO ORIGIN (RTO)

An order may be returned to origin (“RTO”) by the courier where delivery cannot be completed.

Possible reasons may include:

  • Customer unavailable after delivery attempts;
  • Incorrect or incomplete address;
  • Incorrect PIN code;
  • Customer refusing the shipment;
  • Customer not responding to courier calls;
  • Premises being inaccessible;
  • COD order being refused;
  • Customer requesting cancellation after dispatch; or
  • Other courier-related delivery failures.

If an order is returned to DAZU due to circumstances attributable to the customer, DAZU may contact the customer regarding the next steps.

For prepaid orders, any refund, where applicable, will be processed in accordance with DAZU’s Cancellation and Return & Refund Policies.

11. WRONG OR INCOMPLETE ADDRESS

Customers are responsible for ensuring that the shipping information entered during checkout is accurate and complete.

If an order has not yet been dispatched, customers should contact DAZU immediately if they identify an error in their delivery address.

Once an order has been dispatched, DAZU may not be able to modify the delivery address.

Where an address correction is possible, additional shipping or handling costs may apply depending on the courier’s requirements.

12. DELIVERY DELAYS

DAZU aims to deliver orders within the estimated delivery period communicated to the customer.

However, delivery timelines are estimates and may be affected by circumstances including:

  • Severe weather;
  • Natural disasters;
  • Transportation disruptions;
  • Courier network issues;
  • Strikes;
  • Public holidays;
  • Government restrictions;
  • High order volumes;
  • Remote-location delivery limitations; or
  • Other events beyond DAZU’s reasonable control.

If an order is materially delayed, customers may contact DAZU at +91 93899 50129 or dazuftc@gmail.com for assistance.

Where applicable law provides a consumer remedy for a material delivery delay or non-delivery, such rights will not be excluded by this Policy.

13. LOST OR MISROUTED SHIPMENTS

If a shipment appears to be lost, substantially delayed or incorrectly routed, DAZU may coordinate with the relevant courier partner to investigate the shipment.

Customers should contact DAZU if their tracking information indicates an unusual delay or delivery issue.

DAZU will work with the courier partner to determine the appropriate resolution based on the circumstances.

14. DAMAGED PACKAGES

Customers are encouraged to inspect the outer packaging at the time of delivery.

If the package appears significantly damaged, tampered with or opened, customers should, where reasonably possible:

  1. Take photographs or videos of the package.
  2. Record the condition of the package.
  3. Contact DAZU as soon as possible.
  4. Provide the order number and relevant evidence if requested.

If the product inside the package is damaged or defective, the customer should follow DAZU’s Return & Refund Policy.

15. OPEN PACKAGE / DELIVERY VERIFICATION

Where a courier partner provides an open-package or delivery-verification facility, customers should inspect the package and follow the courier’s verification process.

If the package contents are incorrect or visibly damaged during such a verification process, the customer should report the issue to the delivery agent where possible and contact DAZU.

The absence of an open-package facility does not, by itself, prevent a customer from reporting a legitimate damaged, defective or incorrect product.

16. MULTIPLE PRODUCTS IN ONE ORDER

Where an order contains multiple products, DAZU may ship the products:

  • Together in a single shipment; or
  • Separately in multiple shipments.

If an order is split into multiple shipments, the customer may receive separate tracking information and delivery dates.

There will generally be no additional shipping charge solely because DAZU chooses to split an order, unless the applicable order terms expressly state otherwise.

17. PRE-ORDERS AND OUT-OF-STOCK PRODUCTS

Where DAZU offers pre-order products or products with a specified future dispatch date, the applicable dispatch timeline will be communicated on the relevant product page or at checkout.

Orders containing pre-order products may be dispatched according to the stated pre-order timeline.

If an order contains both ready-to-ship and pre-order products, DAZU may dispatch the products together or separately depending on operational requirements.

18. SALE AND FESTIVE PERIODS

During major sales, festive periods, product launches or promotional campaigns, order volumes may be significantly higher than usual.

As a result:

  • Processing times may increase.
  • Courier transit times may increase.
  • Tracking updates may take longer to appear.
  • Delivery dates may vary from standard estimates.

Where a special shipping timeline applies to a particular campaign or product, that timeline will be communicated to customers before purchase.

19. INTERNATIONAL SHIPPING

Unless expressly stated otherwise on the DAZU website, DAZU currently ships within India only.

International shipping, if introduced in the future, will be governed by separate shipping terms covering applicable customs duties, taxes, import requirements and international delivery charges.

20. SHIPPING AND RETURNS

Shipping an order to the customer and returning a product are separate processes.

Return shipping costs are governed by DAZU’s Return & Refund Policy.

For customer-initiated returns, including returns due to a change of mind or incorrect size selection, the customer is responsible for applicable return shipping costs.

For verified defective, damaged, incorrect or materially non-conforming products attributable to DAZU, DAZU will handle the applicable return shipping arrangements in accordance with its Return & Refund Policy and applicable law.

21. CANCELLATION AFTER DISPATCH

Once an order has been dispatched, DAZU may not be able to cancel the shipment.

If the customer no longer wishes to receive a dispatched order, the customer may contact DAZU for guidance.

Depending on the circumstances, the customer may need to receive the product and initiate a return under DAZU’s Return & Refund Policy.

22. DELIVERY TO THE CORRECT ADDRESS

Delivery is considered attempted when the courier partner attempts delivery at the address provided by the customer.

DAZU is not responsible for delivery failures resulting from information incorrectly entered by the customer.

Customers should carefully verify their address and contact information before completing an order.

23. THIRD-PARTY COURIER PARTNERS

DAZU may use independent third-party logistics and courier providers to deliver customer orders.

While DAZU works with logistics providers to facilitate delivery, actual transit and delivery operations may be subject to the courier provider’s operational network and policies.

DAZU will reasonably assist customers in resolving delivery issues and coordinating with the relevant logistics provider where required.

24. CUSTOMER SUPPORT

For questions regarding order processing, dispatch, tracking or delivery, customers can contact:

DAZU Customer Support

Phone / WhatsApp: +91 93899 50129
Email: dazuftc@gmail.com

When contacting DAZU regarding an order, customers should provide their order number and registered contact details wherever possible.

25. CHANGES TO THIS SHIPPING POLICY

DAZU may update this Shipping Policy from time to time to reflect changes in:

  • Shipping arrangements;
  • Courier partners;
  • Delivery locations;
  • Shipping charges;
  • Order-processing procedures;
  • Business operations; or
  • Applicable laws and regulations.

The updated version will be published on the DAZU website with the revised “Last Updated” date.

26. COMPLIANCE WITH APPLICABLE LAW

This Shipping Policy is intended to operate in accordance with applicable laws and regulations of India.

Nothing in this Policy is intended to exclude, restrict or waive any consumer right or statutory remedy that cannot legally be excluded or waived.

If any provision of this Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of the conflict.

27. CONTACT INFORMATION

DAZU

Phone / WhatsApp: +91 93899 50129
Email: dazuftc@gmail.com

Business Address:

Ground Floor, Building No./Flat No. 00
Name of Premises/Building: 00
Panchakki Road, Malli Bamori
Near Dr. Soan Clinic, Do Nahariya Chauraha
Durgesh Colony
Haldwani, Nainital
Uttarakhand – 263139
India