RETURN & REFUND POLICY

Effective Date: 17 September 2026
Last Updated: 17 September 2026

This Return & Refund Policy (“Policy”) governs returns, refunds and exchanges for products purchased from DAZU through its website or other authorized online sales channels.

By placing an order with DAZU, you acknowledge that you have read and understood this Policy.

1. ABOUT DAZU

Brand Name: DAZU

Customer Support: +91 93899 50129
Email: dazuftc@gmail.com

Business Address:

Ground Floor, Building No./Flat No. 00
Name of Premises/Building: 00
Panchakki Road, Malli Bamori
Near Dr. Soan Clinic, Do Nahariya Chauraha
Durgesh Colony
Haldwani, Nainital
Uttarakhand – 263139, India

2. OUR RETURN POLICY

At DAZU, we want you to be satisfied with your purchase.

Eligible products may be returned within 7 days from the date of delivery, subject to the conditions specified in this Policy.

A return request must be raised within the applicable 7-day return period.

Certain products may have specific return restrictions. Where applicable, such restrictions will be clearly communicated on the relevant product page before purchase.

3. WHEN CAN I REQUEST A RETURN?

A return may be requested where:

  • You received a wrong product, colour or variant.
  • You received a damaged product.
  • The product has a manufacturing defect.
  • The product received is materially different from the product ordered or its description.
  • An item is missing from your order.
  • The product is otherwise eligible for return under the applicable product-specific return terms.

For damaged, defective, incorrect or materially different products, DAZU may request photographs, videos, packaging details, shipping labels or other reasonable information to verify the issue.

4. RETURN FOR CHANGE OF MIND OR SIZE

DAZU provides a 7-day return window for eligible products.

However, DAZU does not provide a standard size-exchange facility.

If a customer requires a different size, the customer may contact DAZU to check whether the required size is available.

Where DAZU agrees to facilitate a size exchange:

  • The required size must be available in stock.
  • The original product must satisfy the applicable return conditions.
  • The customer will be responsible for the applicable return/shipping costs associated with sending the original product back.
  • Any additional shipping cost associated with sending the replacement product may also be payable by the customer, where applicable.
  • An exchange is subject to product availability and DAZU’s confirmation.

A request for a different size does not guarantee that an exchange will be available.

5. CONDITIONS FOR RETURN

To be eligible for a standard return, the product must generally:

  • Be unused and unworn.
  • Be unwashed.
  • Not have been altered, tailored or modified.
  • Be free from stains, makeup, perfume, deodorant marks, pet hair or other signs of use.
  • Have all original tags and labels attached.
  • Be returned with its original packaging and accessories, where applicable.
  • Be in a condition suitable for resale.

DAZU may inspect returned products before approving a refund or exchange.

A return may be declined where the product shows signs of use, washing, alteration, damage or other conditions inconsistent with the applicable return requirements.

This inspection process does not affect any rights available to consumers in relation to defective, damaged, incorrect or otherwise non-conforming products.

6. PRODUCTS THAT CANNOT BE RETURNED

Unless otherwise required by applicable law, the following products may not be eligible for return:

  • Products specifically marked as non-returnable on the product page.
  • Customized or personalized products.
  • Products altered or modified at the customer’s request.
  • Products that have been worn, washed or otherwise used.
  • Products damaged after delivery due to misuse or improper handling.
  • Products returned without required tags or labels.
  • Products returned after the 7-day return period.
  • Products that do not satisfy the applicable return conditions.

Any product-specific return restriction will be displayed to the customer before purchase wherever applicable.

7. HOW TO REQUEST A RETURN

To initiate a return, contact DAZU through:

Phone / WhatsApp: +91 93899 50129
Email: dazuftc@gmail.com

Please provide:

  1. Order number.
  2. Name used for placing the order.
  3. Registered mobile number or email address.
  4. Product name.
  5. Reason for return.
  6. Photographs or videos where reasonably required.

DAZU may request additional information where necessary to assess the return request.

Once the request has been reviewed, DAZU will communicate the next steps to the customer.

8. RETURN PICKUP

Where return pickup is available, DAZU or its logistics partner may arrange collection of the eligible product.

The customer is responsible for:

  • Keeping the product appropriately packed.
  • Making the product available for pickup.
  • Handing over the correct product.
  • Retaining pickup confirmation or tracking information, where provided.

Return pickup availability may depend on the customer’s location and courier serviceability.

Where pickup is unavailable, DAZU may provide instructions for self-shipping the product.

9. RETURN SHIPPING COSTS

9.1 Returns Due to Customer Preference

For returns arising from reasons such as:

  • Change of mind;
  • Incorrect size selected by the customer;
  • Customer no longer wanting the product; or
  • Other reasons not attributable to DAZU,

the customer will be responsible for the applicable return shipping costs.

9.2 Returns Due to DAZU Error

Where the return is due to:

  • A wrong product being sent;
  • A defective product;
  • A damaged product;
  • A materially incorrect product; or
  • Another issue attributable to DAZU,

DAZU will arrange or bear the applicable return shipping cost, subject to verification.

Nothing in this Policy limits any mandatory consumer rights applicable under Indian law.

10. SELF-SHIPPING OF RETURNS

Where DAZU instructs the customer to self-ship a return:

  • The product must be securely packaged.
  • The customer should use a reliable courier service.
  • The shipment should preferably be trackable.
  • The customer should retain the courier receipt and tracking details until the return is resolved.

Where the return is due to customer preference or an incorrect size selected by the customer, the customer will bear the applicable return shipping cost.

Where the return is due to a verified defect, damage, incorrect product or other issue attributable to DAZU, DAZU will address the applicable return shipping cost in accordance with the circumstances and applicable law.

11. QUALITY CHECK

Returned products may undergo a quality inspection after being received by DAZU.

The inspection may include verification of:

  • Product identity.
  • Product condition.
  • Tags and labels.
  • Signs of wearing or washing.
  • Damage or alteration.
  • Completeness of the returned package.

If the product satisfies the applicable return conditions, DAZU will proceed with the applicable refund or approved exchange.

12. REFUNDS

For an approved return, DAZU will process the applicable refund.

Refunds will generally be made through:

  • UPI, or
  • Bank transfer.

DAZU may request the customer’s UPI ID or bank account details where necessary to process the refund.

Customers are responsible for providing accurate payment information.

DAZU will not be responsible for delays caused by incorrect or incomplete payment details supplied by the customer.

13. REFUND PROCESS

For an eligible return:

  1. The customer raises a return request within the applicable 7-day period.
  2. DAZU reviews the request.
  3. The product is collected or shipped back as instructed.
  4. The returned product may undergo a quality inspection.
  5. Once the return is approved, DAZU processes the applicable refund.
  6. The refund is made through UPI or bank transfer.

The time required for the refund to reach the customer’s account may vary depending on the banking or payment system.

14. WRONG, DAMAGED OR DEFECTIVE PRODUCTS

If you receive a product that is:

  • Wrong;
  • Damaged;
  • Defective;
  • Missing components/items; or
  • Materially different from what you ordered,

please contact DAZU as soon as reasonably possible and within the applicable 7-day return period.

Customers are encouraged to photograph or record the package and product immediately after delivery where the package appears damaged or the product has an apparent issue.

DAZU may request evidence to investigate the matter.

Where DAZU confirms that the issue is attributable to DAZU or its fulfillment/logistics process, DAZU will provide an appropriate resolution in accordance with applicable law.

15. SALE AND DISCOUNTED PRODUCTS

Products purchased during sales, promotional campaigns or discount offers will be subject to the return terms communicated for those products or campaigns.

A discounted product is not automatically non-returnable solely because it was purchased at a discount.

Where a product is expressly identified as non-returnable, that restriction will be communicated before purchase, subject to applicable law.

16. COMBO, BUNDLE AND PROMOTIONAL PRODUCTS

Where products are purchased as part of a combo, bundle or promotional offer, the applicable promotional terms will apply.

DAZU may require the complete bundle or promotional set to be returned where the offer or discount was dependent on purchasing multiple products together.

Any refund will be calculated according to the applicable offer terms.

17. PARTIAL RETURNS

Where an order contains multiple individually sold products, a customer may request a return for an eligible individual product.

Where products were sold as a mandatory combo, bundle or promotional set, the complete set may be required to be returned.

Any applicable refund will be calculated based on the relevant order and promotional terms.

18. ORDER CANCELLATION

Customers may contact DAZU to request cancellation before the order is dispatched.

Once an order has been dispatched or has entered certain stages of fulfillment, cancellation may no longer be possible.

In such cases, the customer may need to receive the order and follow the applicable return procedure.

For an accepted cancellation of a prepaid order, the applicable refund will be processed through UPI or bank transfer, as applicable.

19. RETURN PERIOD

The standard return period provided by DAZU is:

7 days from the date of delivery.

The return request must be raised within this period.

The actual return process may take additional time because of pickup, shipping, inspection and refund processing.

20. PRODUCTS DAMAGED AFTER DELIVERY

DAZU is generally not responsible for damage caused after delivery due to:

  • Improper washing.
  • Improper ironing.
  • Improper storage.
  • Alteration or tailoring.
  • Misuse.
  • Accidental damage.
  • Failure to follow product-care instructions.

This exclusion does not apply where the issue is attributable to a manufacturing defect or another circumstance for which DAZU is legally responsible.

21. COLOUR AND APPEARANCE VARIATIONS

Product colours displayed on different screens may vary slightly due to device settings, screen calibration, lighting and photography.

Minor variations resulting solely from differences in screens or photographic conditions will generally not constitute a product defect.

Where the product received is materially different from the product ordered or advertised, the customer may contact DAZU for assistance.

22. NON-DELIVERY, DELAY OR LOST SHIPMENTS

If an order is not delivered, is materially delayed beyond the stated delivery commitment, or is reported as lost in transit, customers should contact DAZU at:

+91 93899 50129
dazuftc@gmail.com

DAZU will investigate the shipment with the relevant logistics provider and provide an appropriate resolution based on the circumstances and applicable law.

Where applicable law provides a right to cancellation, return or refund because of delivery failure or material delay, such rights will not be excluded by this Policy.

23. MULTIPLE OR ABUSIVE RETURN REQUESTS

DAZU may investigate repeated or unusually frequent return requests associated with an account or order history.

Where there is evidence of fraudulent activity, intentional product damage, misuse of the return process or other unlawful conduct, DAZU may take appropriate action subject to applicable law.

Nothing in this clause limits legitimate consumer rights.

24. IF A RETURN REQUEST IS REJECTED

If a return request does not satisfy the applicable return conditions, DAZU may reject the request and communicate the applicable reason to the customer.

If a customer believes that a return has been incorrectly rejected, the customer may contact DAZU with the order details and relevant supporting information for further review.

Customers retain any rights and remedies available under applicable law.

25. GRIEVANCE AND CUSTOMER SUPPORT

Customers may raise questions, complaints or grievances regarding their orders, returns, refunds, exchanges or other e-commerce transactions through DAZU’s customer-support channels.

DAZU Customer Support

Phone / WhatsApp: +91 93899 50129
Email: dazuftc@gmail.com

Business Address:

Ground Floor, Building No./Flat No. 00
Name of Premises/Building: 00
Panchakki Road, Malli Bamori
Near Dr. Soan Clinic, Do Nahariya Chauraha
Durgesh Colony
Haldwani, Nainital
Uttarakhand – 263139
India

DAZU will address customer grievances within the timelines prescribed by applicable law.

26. COMPLIANCE WITH APPLICABLE LAW

This Policy is intended to operate in accordance with applicable laws and regulations of India, including applicable consumer protection and e-commerce laws and regulations.

Nothing in this Policy is intended to:

  • Exclude a consumer right that cannot legally be excluded;
  • Prevent a consumer from exercising a statutory remedy;
  • Permit DAZU to retain money where a refund is legally required;
  • Limit liability where such limitation is prohibited by law; or
  • Override any mandatory legal requirement applicable to DAZU.

If any provision of this Policy conflicts with a mandatory provision of applicable law, the applicable mandatory legal provision will prevail to the extent of that conflict.

27. CHANGES TO THIS POLICY

DAZU may update this Return & Refund Policy from time to time to reflect changes in its products, services, business processes, logistics arrangements, payment methods or applicable laws.

The updated version will be published on the website with the revised “Last Updated” date.

The version applicable to an order will generally be the version applicable at the relevant time of purchase, subject to applicable law.

28. CONTACT US

For any questions regarding returns, refunds or exchanges, please contact:

DAZU

Phone / WhatsApp: +91 93899 50129
Email: dazuftc@gmail.com

Address:
Ground Floor, Building No./Flat No. 00
Name of Premises/Building: 00
Panchakki Road, Malli Bamori
Near Dr. Soan Clinic, Do Nahariya Chauraha
Durgesh Colony
Haldwani, Nainital
Uttarakhand – 263139
India